Norman is color blind, which meant that he couldn’t pass the eye exam for special agents. Unfortunately, this isn’t something you can “fix,” and it meant that he couldn’t have the career he wanted. For some, that would have been the end of it. They’d look for another position, or perhaps even a different career…

When Norman landed in the United States at age 18, he needed to find a job. One of the jobs he held—only briefly—was as a dishwasher at a restaurant. In addition to washing the dishes, he was occasionally called upon to retrieve certain items from the walk-in refrigerator or storeroom. Unfortunately for him, he had…